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Billing

Payments
All charges are shown in US Dollars. Payments are to be made in US dollars and must be drawn from a US bank. KARTHOST accepts the following types of payment:

• Credit Card (VISA, MasterCard, American Express, Discover)
• Debit Card (VISA or MasterCard logo debit cards)
• PayPal
• Business, Personal, Money Order or Cashier's Check (For funding your account only)
• Bank Wire transfer

All payments are due on the Account Statement Date. The Account Statement Date is the monthly anniversary of the date the account was activated. If you provide KARTHOST your credit card information, you authorize KARTHOST to automatically charge your credit or debit card for charges that apply to your account. Recurring charges will be posted to your credit card until such time that you cancel your account in accordance with KARTHOST's Billing Policy in the TOS. KARTHOST will then automatically charge your credit card on the next Account Statement Date.

You are responsible for directly updating, or notifying KARTHOST, of any changes to your credit card / debit card (including, but not limited to card number, expiration date, billing address, or card status).

Customers not paying by credit card or debit card agree to add funds in their account so that those funds can be debited on the day the invoice is due.

Accounts that are five (5) days past due will be automatically suspended. All past due and unpaid balances are subject to a automatic $10.00 late fee. In the event your account exceeds 21 days past due, the account will be considered abandoned and web package and/or associated account closed and all web site files will be removed off the server without notice and without back up.

Billing Cycles (Terms)
KARTHOST offers five (5) Billing Cycles (terms) for hosting charges: Monthly, Quarterly (3 months) Semi-Annually (6 months), Yearly (12 months) and Biennially (24 months). The Billing Cycle begins on the Plan Activation Date. You may elect to change your Billing Cycle at any time; however, the new Billing Cycle will only take effect at the time of the next plan renewal.

Account Renewals
In order to insure uninterrupted service to your website, all plans will automatically renew at the end of the plan's Billing Cycle. Plan renewal charges are based on the prevailing rate on the date of renewal according to the service selected. Plans are renewed for the same billing cycle. If you wish to cancel your plan before plan renewal, please refer to the Cancellation section below. Renewals by Credit Card or Debit Cards will take place 1 day BEFORE the renewal date. This will allow sufficient time for your domain name to renew (if your domain is renewable at KARTHOST)

Important Notice
Domain name registrations and Web hosting accounts are handled by separate entities. In the event you need to cancel, you must specify whether you would like to cancel your domain name only, your Web hosting plan only, or both your domain and hosting accounts. The cancellation or expiration of your domain name does not automatically terminate your hosting account (or vice versa). Your hosting account billing term automatically renews upon its completion, unless you notify KARTHOST that you would like to cancel your account.

Statements
All Invoice statements are generated and attached to your account at KARTHOST, a copy of unpaid, late, and paid Invoices are attached to all email invoices for your records.

PAPER STATEMENTS - Paper invoices may be sent out ONLY for annual and biennial billing cycles. There is a $20 administrative fee for each invoice per billing cycle. This service MUST be requested if needed. Fees

• Returned (NSF) Checks

KARTHOST charges a $25.00 fee for returned (NSF) checks. Customers that issue an NSF check will be required to submit future payments with a certified check or money order.

• Credit Card Chargebacks

A $50.00 chargeback fee will be assessed for each credit card chargeback received by KARTHOST.

• Bank Wire Payments

KARTHOST does NOT charge fees for accepting payment via bank wire, however, international wire transfers may be assessed a $25.00 USD processing fee by an intermediary bank. In addition, your issuing bank may also charge a fee for sending the wire. Please add these fees to the amount that you are sending to KARTHOST or the amount credited to your account will be less than your intended payment.

• Reactivation

Customers that wish to reactivate a closed hosting account for none payment will be assessed a $20.00 reactivation fee. A $100.00 fee will be assessed if KARTHOST restores your data files to your reactivated account. If these files are on hand, or customer supplies these files.

• Hosting Plan Changes

Customers electing to change to a lower priced hosting plan on the same platform will be charged a $20.00 downgrade fee. There is no upgrade fee for upgrading to a higher priced package, however, you will be charged any difference between the setup fee applicable to your new and former plans.

• Platform Change

Customers that elect to change plans to a different operating system platform will be charged a $20.00 platform change fee.

KARTHOST encourages customers to merge hosting plans contained in two or more accounts into one account. There is no fee for this service. Customers may also request that KARTHOST separate one or more packages contained under one account into separate accounts. The fee for this service is $20.00 for each new account created and is charged to the new account. Please direct all requests for these services to: billing@karthost.com or open a Billing Support Ticket to request.

Cancellations
Hosting plans will automatically renew until a plan is cancelled. All requests for canceling accounts must be made the following ways:

1) Login to the KARTHOST Customer Center at https://www.karthost.com/customercenter/ and select the package in which you wish to cancel. Once on the Product Details page click on the "Request Cancellation" button

2) Open a Support Ticket and request the cancellation

3) In writing and must arrive at KARTHOST offices at least 3 business days before due date. Send written cancellation request to this address (Return Receipt highly recommended):

KARTHOST
Attn: Cancellations
P.O. Box 486
Cypress, TX 77410-0486

Cancellations submitted later than the renewal date may result in automatic renewal of your hosting plan. Cancellations become effective on the day processed by KARTHOST.

If using the KARTHOST Customer Center to cancel, KARTHOST is able to cancel your account effective for the end of the next billing cycle. KARTHOST will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact KARTHOST as soon as possible.

KARTHOST does not monitor, and will not automatically cancel, plans for problems related to domain name transfers, non-usage, your ISP, or any other secondary issues not directly related to KARTHOST's services. Cancellation of services does not relieve the customer from paying any outstanding balance owed on the account. KARTHOST reserves the right to cancel any account, at any time, without notice, for any reason KARTHOST Corporation considers appropriate.

60-Day Money Back Guarantee
Each of KARTHOST's shared hosting plans carries a 60-day unconditional money back guarantee. If you are not completely satisfied with our services or support within the first 60 days, you will be given a full refund of the fees paid in advance (excluding setup fees and domain name manual registration fees) upon plan cancellation. The following services do not qualify for the 60 Day Money Back Guarantee: additional items and services; domain name registration; dedicated servers; items and services ordered through the reseller program; and overage fees.

A full 60 day money back refund will be given to the purchase of our ecommerce Interspire software, Website Publisher, Shopping Cart, Knowledge Manager and Email Marketer.

Refund Policy
Refunds are only available in accordance with the 60 Day Money Back Guarantee. If an account still has active invoices, Domain Names or Product/Services the refund will be credited to the owners account to be used for any current outstanding invoices, future renewals or purchases. If the account holder has no other outstanding invoices, domains or product/services a refund will be provided in the same payment method of the original payment. There are no refunds offered or promised after 60 days.

Credit Card Disputes/Chargebacks
KARTHOST has a zero tolerance policy for chargebacks. Any customer who disputes a credit card payment is subject to a fine, suspension and account termination at KARTHOST's discretion. A charge of $50.00 per chargeback will be assessed to all accounts that receive a chargeback. If you have a problem with a charge, please contact our Billing Department.

Billing/Price Changes
KARTHOST's policies and prices are subject to change without notice. We strive to keep prices as low as possible while maintaining the same high standard of service. If price increases or necessary the price increase will become effective in your next billing cycle.